⭕Community Stewardship Support Program (CSAAS)
Hands-on, online community management to vitalize your group and take it to the next level.
Groups will have the option to engage our team of expert community organizers and facilitators to support your successful onboarding to Hylo, and to provide ongoing community management in your group.
This program offers a reciprocal relationship where Hylo partners receive collaboration and support from the Hylo team, in return for resourcing our work. All options are tax-deductible donations to Hylo Foundation. Thank you for choosing to support an open-source and non-profit community platform!
1 personalized Community Design workshop to map your group structure and contours on Hylo
1 personalized Hylo Strategy call to guide your onboarding process and engagement
1 comprehensive Hylo Training call with your group stewards
1 "Welcome to Hylo" demo call with your group members
Customizable Hylo guides and materials to share with your members
Custom analytics page to track engagement in your group
Custom iframe code block to embed a Hylo view on your site
Check-in call at 3 months to offer guidance and support to your stewards
Our ongoing presence and partnership in service to your group's evolution and success
A Hylo Demo Video is an add-on to our "Pollination" package and includes a 5-7 minute custom Hylo demo in your Group's context. Prior to creating this demo video, a Hylo steward will engage in a strategy discussion with group leaders to ensure the video is tailored to meet the specific requirements and intentions of the group. This is a huge benefit for new members, as they will become accustomed to Hylo's features in your unique Group context.
Ongoing Support Options
[Reach out for availability]
Seed (Basic Support) [ $60 / month ]
Access to a monthly support call for partners
Access to special Hylo group for partners, the Hylo Alliance
Your bugs go to the top of our developer queue
Sapling (Mid Support) [ $500 / month ]
All Seed offerings, plus…
Quarterly 1-on-1 call with Hylo's Community team to optimize your Hylo experience and community engagement
2 customized Community Building workshops per year
2x/year Live Hylo demo & training for group members
2 hours / month of hands-on Community support: Our Community team will participate in your community and help grow collaboration
This looks like: 2-3 new posts per month, commenting on posts, connecting members, helping members use Hylo, fielding messages from members, and nurturing engagement to serve your group’s goals
Root (Deepest Support) [ contact us for pricing ]
A thriving online community requires dedicated team members to steward the space, but not all groups have an in-house Community Manager. Through this high-value offering, your group can save itself the cost of hiring a Community Manager while receiving the substantial benefits of a trained expert in community building.
All Seed offerings, plus…
We kick off a Root partnership with all elements of the Pollination package to set your group up for success.
Your group gets a dedicated Community Steward who will offer community support throughout the week.
This looks like: New posts each week, commenting on posts, connecting members, helping members use Hylo, fielding messages from members, and nurturing engagement to serve your group’s goals.
Your Community Manager will be a full member of your group, embodying your group’s culture, values, goals, and agreements as they steward your space
Your Community Manager will be an expert in community building and facilitation, with training in proven methodologies for effective group collaboration, like Prosocial and Sociocracy.
In addition, you’ll get:
Monthly internal team calls with your Community Steward
Monthly Community Calls hosted by your Community Steward to nurture your group. We highly recommend live, recurring calls as a way to build relationships, collaboration, and energy in nascent groups. We host these calls with a focus on requests and offers to nurture a culture of collaboration and mutual support. We take care of all organizing (planning, promoting), facilitation, and post-production (sharing out recording and action items).
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